– Our offices are based in Bedford, we focus on serving Bedfordshire and the surrounding counties for fast, responsive support when you need it.

However, we do support our customers’ additional offices scattered around the country as part of their agreements.

avecSys also has a steady customer base in London, covering all corners. With fast transport links we can reach our customers in no time at all if we need to respond to critical issue on-site.

– We operate between the hours of 8:30am – 5:30pm Monday to Friday, excluding bank holidays.

– This, however, doesn’t stop our monitoring tools from alerting us outside these hours.

– We don’t include 24×7 support on our standard service plan as our partners don’t tend to use it, so why pay for it.

– You will have a dedicated account manager from the moment you come on board.

– They will take time to understand your business and will have quarterly meetings with you covering: Service Delivery, Technology Health Assessments, amongst other things

– The tools we use to manage, maintain, and securely remote into your devices and systems mean we no longer need to come onsite for most of our work.

– Although we offer ‘onsite support’ as an option, we don’t include this in our standard solution. The need to go on-site nowadays is minimal, so we don’t make our partners pay to cover this eventuality.

– Instead, should you need a one-off on-site visit, we can book it and charge you an hourly rate; that way, you are not being charged for the privilege if you don’t need it.

– Yes, most of our customers choose to procure hardware and software through us. We make the entire process simple and easy, this way, you don’t have to waste time internally handling orders and deliveries.

We also ensure you get the right spec of hardware/software for you and work with you to create standard device options that you can easily order through our portal for a new star