When do you need Co-Managed IT Support?

Co-managed IT services are designed to strengthen internal IT teams and remove risks and uncertainty. When is it a good time to benefit from our services?

  • When your internal IT team is small, overstretched, and requires dependable, continuous support to meet the demands.
  • Manage a UK office or branch and need a local partner who can provide hands-on support and personal service.
  • When you IT department are based offshore and struggle to respond during UK working hours.
  • Want your internal IT team focused on strategic projects, not tied up with repetitive support and admin tasks.
  • Need to increase IT capacity and capability without the time, cost, or complexity of hiring more full-time staff.
  • Want to keep full oversight and control of your IT operation, including how services are managed.
CONTACT US
Call Us 01234 866 688
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90%

Customer
Satisfaction.
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95%

issues resolved in
30 mins.
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27+

years of IT support
excellence.

Why choose avecSys for
Co-Managed Support?

avecSys offers reliable UK-based co-managed support for your internal IT department. We help build trust, enhance IT functions, and enable your team to perform optimally.

As a co-managed service provider, we collaborate with your internal team by addressing skill gaps, reducing workload, and providing support where necessary. This ensures that your systems and personnel receive the assistance they require.

Trusted UK-based support.

Whether you are a UK-based business with offshore IT services or a multinational corporation with a UK branch, we provide dependable local support tailored to your organizational structure:

  • UK time zone coverage
  • On-site support when needed
  • Seamless collaboration with remote or HQ-based IT teams

Project and technical support.

Our team work with major project rollouts and support technical installations with ongoing managed support on a regular basis.

  • Network troubleshooting and Network installations
  • Cloud migrations and systems upgrades
  • Cybersecurity support and disaster recovery

Clear, reliable responsibilities.

We ensure expectations are clear and documented, so your IT department knows who is responsible. From day one, we agree on:

  • What areas of support that we provide
  • NDA agreements
  • Admin access levels that you’re comfortable with

Trusted Partnership.

We are a reliable partner, providing support whenever needed. avecSys values collaboration, transparency, continuous improvement, and long-term relationships.

  • Established methods from collaborating with internal IT teams across industries
  • Guidance and perspectives that improve productivity and minimise stress.

Quick, dependable support.

AvecSys are prepped and ready to back your team without confusion or disruption, we become an extended part of your team.

  • Remote support powered by professional-grade management tools
  • Transparent ticket tracking and clear escalation routes
  • Fast and responsive chat with engineers

Help with the day-to-day IT.

Allow your team to concentrate on their core responsibilities while we handle the routine tasks with diligence and consistency.

  • New starter and leaver with procurement
  • Device builds and reconfigurations
  • Email, permissions, and license management
  • Network management

Using only the best.

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Frequently Asked Questions.

Choosing an IT Support partner for your small to mid-sized business is a daunting task. Here we address our top FAQS about our IT services.

Co-managed IT support with avecSys provides you with an experienced IT team that integrates seamlessly with your in-house staff, without the need to increase your payroll. The primary distinction is that co-managed IT emphasizes collaboration, whereas fully managed support focuses on replacement.

Unlike fully managed IT services, our co-managed approach keeps you in control while we provide external expertise where needed. We handle support, escalations, and project delivery, integrating with your IT setup to strengthen operations. This ensures your team can take holidays, handle absences, and maintain service levels smoothly.

Co-managed IT support might be necessary if your internal staff is overwhelmed. Signs include an overburdened in-house IT team, an IT manager focused on daily tasks, or skill gaps affecting project and system management. You may experience delays in IT initiatives, increased cybersecurity risks, or productivity-impacting downtime. Additionally, missing essential IT tools or dealing with complex infrastructure could hinder strategy and planning.

Give us a call to find out if co-managed support is right for you on 01234 866688

avecSys co-managed IT support aims to reduce the workload on in-house IT teams. avecSys collaborates with in-house specialists to manage routine tasks such as user support, device setup, system monitoring, and maintenance. This approach enables IT staff to concentrate on strategic projects and planning. Co-managed support can offer additional capacity to teams that are stretched thin or spending too much time on daily support tasks without increasing headcount.

Co-managed IT support is frequently more cost-effective compared to hiring additional full-time IT personnel. With avecSys, your organization benefits from access to a team of seasoned engineers, advanced support tools, and specialized expertise without incurring the overhead expenses associated with recruitment, training, salaries, and employee benefits. Services are billed based on actual usage, facilitating scalability of support in response to changing demand.

avecSys co-managed IT support can be implemented efficiently, with most configurations finalised within a few weeks, contingent upon the size and complexity of your IT systems. Our onboarding process is structured and methodical, ensuring a seamless transition and clear coordination with your internal IT team. We prioritize rapid integration, minimal disruption, and immediate operational support where it is most essential.

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Do you have any questions?

If you would like to talk further or have any further questions, get in touch, one of the senior team will be happy to go through a discovery call with you.

Book your free consultation
Call Us 01234 866 688

Why our customers love us.

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Jenni Thomas
Optimis Consulting
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We have worked with Avecsys for almost 10 years. They have seen us through server upgrades, network installations and office moves in addition to the usual IT support service. I have always found them to be very knowledgeable, helpful and patient even when I ask silly questions. They provide a cost-effective solution to for our IT needs and are also great people to work with.

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Elizabeth Stevenson
Founders
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Avecsys are always professional and helpful, reacting quickly to any tech issues that may arise throughout the working day, getting us up and running again as quickly as possible.

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Peter Walker
Managing Director
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Avec Systems have been our trusted IT support partner for several years. Their experienced, friendly, and approachable team demonstrate impressive knowledge. IT challenges can be stressful, but their professionalism and genuine care make resolving issues and implementing upgrades seamless. They are a pleasure to work with and come highly recommended.

Contact Us.

We’re here to answer any questions you might have. Book a discovery call with our team at your preferred time, or, if you prefer, feel free to call or email us - we respond within an hour or faster.

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    Call Us 01234 866 688

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    Email Us [email protected]

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    Opening times 08.30hrs - 17:30hrs

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    13, Stephenson Court Fraser Rd, Priory Business
    Park, Bedford MK44 3WJ

Free strategy call.

Book a free discovery call so we can advise on the best IT strategy for your business.

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